The General Terms and Conditions of the https://sandrakukavica.si website are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The website https://sandrakukavica.si (hereinafter also referred to as the “Website”) is operated by the company SK STUDIO, Sandra Kukavica s.p., Ljubljanska cesta 14, 6230 Postojna, registration no.: 8826676000, tax no.: 57227012, which is also a provider of e-commerce services (hereinafter also referred to as the “Provider”, the “Seller” or “https://sandrakukavica.si”).
The General Terms and Conditions of Business govern the operation of the website, the rights and obligations of the user and the website, and the business relationship between the provider and the buyer.
The Buyer is bound by the General Terms and Conditions in force at the time of purchase (placing an online order) or booking an appointment for a service at the salon. When placing an order or reservation, the user is specifically reminded of the General Terms and Conditions and confirms his/her knowledge of them by placing the order or reservation.
We operate in accordance with the Personal Data Protection Act (ZVOP-1) and the European Data Protection Regulation (GDPR).
Your personal data, its collection and use are part of our General Terms and Conditions and can only be interpreted in their entirety in conjunction with them, so we recommend that you read them in full.
Accessibility of information
The Provider undertakes to provide the following information to the Buyer before being bound by the Contract or the Offer:
- details of the company operating the website (name and registered office, registration number, tax number),
- contact details that allow the user to communicate quickly and efficiently (email, phone),
- the essential characteristics of the goods and services (including after-sales services and guarantees) and the period of validity of this information,
- availability of goods or services,
- the terms of the service,
- the prices, which must be clearly and unambiguously set out, showing whether they already include taxes and transport and other charges, and the period of validity of this information,
- the time validity of the offer,
- the period within which the contract may be withdrawn from and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the Consumer Protection Act, the consumer shall be expressly informed of this),
- an explanation of the complaints procedure, including full details of the contact person.
Service offer and lead times
All the services that make up the website offer are individual and tailored to the client. Because of this, they are carried out individually at a pre-arranged time.
Prices
Prices are in euros (EUR / €). VAT is not charged on the basis of 1. paragraph 94. Article 1 of the VAT Act (we are not subject to VAT), unless explicitly stated otherwise, and apply from 1. 11. 2021 until the new price list is issued.
Appointment cancellation policy
In case you are unable to visit us on the dates indicated, we kindly ask you to inform us in advance.
Cancellations – Individual services will be charged 10% of the booked services in case of cancellation more than 48 hours before the booked date.
For individual services, in case of cancellation less than 48 hours before the booked time, you will be charged 100% of the booked services.
If you do not cancel and do not arrive and use the service, you will be charged the full value of the service.
Communication
Within the website and the shop, the provider also allows you to log in or. subscribe to email newsletters and notifications The User agrees that the Provider, upon signing up for newsletters and notifications, shall periodically inform him/her about new features on the website and in the shop, about new offers and promotional campaigns. The Provider undertakes not to misuse or disclose the User’s e-mail address to any third party in any way. You must have a valid email address to sign up for newsletters and notifications. After signing up for newsletters and notifications, the user will receive an email from the provider confirming their subscription to newsletters and notifications. The Provider will send newsletters and notifications to the User’s e-mail address in the scope and content of the Provider’s discretion. The user may unsubscribe from receiving newsletters and notifications at any time by clicking on the link at the bottom of the newsletter or by clicking on the link in the newsletter. Notices. The news and notices you receive are for information only.
The Provider will contact the User by means of distance communication only if the User agrees to this. The advertisement emails will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages;
- the sender will be clearly visible;
- various campaigns, promotions and other marketing techniques will be identified as such and the terms and conditions of participation will be clearly set out by the provider;
- a clear explanation of how to opt-out of receiving advertising messages
The Provider will expressly respect the User’s wish not to receive advertising messages.
Complaints and disputes
In the event of any complaints, the provider will endeavour to establish an effective complaints handling system. The complaint should be submitted by email to info@sandrakukavica.si. The complaint procedure is confidential and the provider will use its best endeavours to resolve any disputes amicably.
In accordance with the legal norms, the Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.
Legal notice
The website https://sandrakukavica.si and the content published are the property of the provider or. the provider holds the rights to use and dispose of it. Copyright works include in particular all graphic elements, pictures and pictorial material and other copyright elements which, by their nature, do not need to be marked as copyright. The User may not modify, copy, reproduce, republish or in any other way distribute the content without the express prior permission of the Provider. The User is obliged to maintain all copyright and other industrial property rights notices and any other notices and warnings within the scope of the permitted use of the Content.
The trademarks, service marks and logos (e.g. brand name and logo ) published on the Website are the property of the Provider or of the Service Provider. the provider holds the rights to use and dispose of them. The User may not use the trademarks, service marks and logos without the prior written permission of the Provider.